Privacy Policy

Privacy Policy

This Privacy Policy explains how Cultural Pathways processes personal data when you use the website, make an inquiry, or arrange a guided culinary or market experience. It is intended to describe our main data practices in clear terms.

Terms of ServiceContact
Data collected only as described in this policy
Your rights and options are detailed below
Questions handled via our contact channel
GDPR
Regulation

GDPR Notice

Where the GDPR applies, we process personal data only when we have a lawful basis, such as performance of a contract, steps taken before entering into a contract, compliance with legal obligations, legitimate interests, or consent where required. We limit processing to what is relevant for managing inquiries, bookings, payments, tour coordination, website operation, and related recordkeeping.

Regulatory context
If you are in the European Economic Area, the GDPR may apply to our processing of your personal data.
Regulation General Data Protection Regulation (GDPR) - EUR-Lex
Supervisory Authority European Data Protection Board
This section is intended for individuals whose data is protected by the GDPR.
Privacy and data rights

GDPR Rights

Where the GDPR applies, you may have the right to access your data, request correction, request deletion, restrict processing, object to certain processing, and request portability in appropriate cases. If we rely on consent, you may withdraw it at any time for future processing based on consent. You may also lodge a complaint with the competent supervisory authority.

GDPR rights are available subject to the conditions and limits set by law.
01

Personal Data We Collect

We may process identification details, contact details, booking information, group size, preferred dates, dietary information, language preference, meeting-point details, payment-related records, and communications sent to us. We may also process technical data such as device and browser information, log data, and basic usage data when you visit the website or submit a form.

The categories collected depend on booking, inquiry, and tour participation steps.
02

Sources of Personal Data

We receive data from website forms, email, telephone calls, consultation requests, booking and payment steps, and messages exchanged before or after a tour. Some technical data is collected automatically through the website and related systems, and limited information may be received from service providers involved in payment processing or booking administration.

Most data comes directly from the person making the request or booking.
03

Types of Cookies

We may use strictly necessary cookies, functional cookies, and, where applicable, analytics cookies. Strictly necessary cookies support core site operation, functional cookies remember basic preferences, and analytics cookies help us understand how the site is used so we can maintain and improve it.

Cookie use is limited to standard website functions and basic analytics where enabled.
04

Cookie Controls

Where cookies are used, you may manage them through your browser controls and, where available, any on-site preference tools. Disabling some cookies may affect website functions such as form handling, session continuity, or basic performance measurement.

Browser settings can be used to limit or remove non-essential cookies.
User Rights

Your Rights

Depending on your location and the applicable law, you may have rights relating to access, correction, deletion, restriction, objection, and portability of your personal data. You may also have the right to withdraw consent where processing is based on consent. Some requests may be limited where we must keep information for legal, security, or accounting reasons.

Available rights depend on the legal basis and the nature of the request.
Requests

How to Make a Request

To exercise a privacy right, please send a clear request using the contact details in this policy and describe the data or action concerned. We may need to verify your identity and confirm the scope of the request before responding. If a request is incomplete or cannot be fulfilled, we will explain the reason where appropriate.

We may ask for information needed to verify identity before acting on a request.
Data Retention

Data Retention

We retain personal data for the period needed to manage inquiries, bookings, payments, tour coordination, customer support, and legal or accounting obligations. When data is no longer needed, we delete it or anonymize it, unless a longer retention period is required by law or necessary to resolve a dispute.

We keep data only for as long as needed for the stated purpose or legal recordkeeping.
Policy Updates

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, processing practices, or legal requirements. The revised version will apply from the date it is made available on the website, unless a different effective date is stated. Where changes are material, we will take reasonable steps to draw attention to them.

We review this policy when our practices or legal obligations change.
Privacy Contact

Contact Information

Privacy email
[email protected]
Privacy phone
+596 696 02 14 22
Postal address
35 Boulevard du Général de Gaulle, 97200 Fort-de-France
Privacy contact
[email protected]

Use the contact details below for privacy questions, requests, or concerns about this policy.

Contact Page
01 · Purpose

How We Use Personal Data

We use personal data to respond to inquiries, manage consultation requests, confirm dates and group details, collect dietary information, coordinate route and tasting arrangements, process payments, communicate meeting-point information, provide the guided experience, and handle follow-up messages. We also use data to maintain website security, prevent misuse, keep business records, and meet legal and accounting obligations.

Processing is tied to inquiries, bookings, delivery, and compliance.
02 · Sharing

Service Providers and Partners

We may share personal data with service providers that support website hosting, communications, booking administration, payment processing, recordkeeping, and similar operational functions. Where a tasting venue, market operator, or other third party is involved in a booking, we may share limited details needed to confirm the arrangement. These parties are expected to use the data only for the services they provide to us or to you.

Operational partners receive only the information needed for their role.
03 · Legal basis

Legal Disclosure

We may disclose personal data when required to comply with law, a court order, or a lawful request from a public authority. We may also share information where disclosure is necessary to establish, exercise, or defend legal claims, or to protect the rights, safety, or security of our business, guests, or others.

Legal disclosure is limited to what is necessary and proportionate.